Careers

INTERESTED IN WORKING WITH US? WE’RE GROWING AND LOOKING FOR EMPLOYEES TO HELP KEEP THE FRENCHY’S LEGACY ALIVE

Our household name is becoming a nationally recognized brand and we need your help keeping the Frenchy’s heritage alive. Think you can do it? We know you can! We are always accepting applications for all positions.


Please complete the application below and email it to employment@frenchyschicken.com or feel free to print out the application and bring it in to one of our stores; if you are emailing your application, please be sure to let us know which specific location(s) you are applying for.

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Job

Descriptions

Reports to

Restaurant Manager or Crew Leader

SUMMARY OF POSITION:

Welcome and warmly greet guests. Provide friendly, expedient service to create an exceptional customer experience. Maintain and increase customers’ return through superior service

DUTIES & RESPONSIBILITIES:

  • Smile and welcome all guests upon arrival

  • Maintain customer oriented service

  • Manage a cash register using Toast point of sale system (if cashiering)

  • Maintain full working knowledge of all menu items

  • Utilize and expand upon keys to profitability – less waste equals higher profits

  • Be able to reach, bend, stoop and frequently lift up to 40lbs

  • Maintain a clean working environment, compliant with state laws – completing daily side work and weekly projects as needed (must obtain Food Handler’s certificate within the first 30 days of employment https://www.learn2serve.com/texas-food-handler-certificate)

  • Follow Frenchy’s policies and procedures

  • Ensure customer satisfaction through continued follow up and seamless service

  • Service: A friendly, relaxing demeanor, courteousness and expeditious service to increase customer retention

  • Teamwork: All Crew are part of the team. You will be working with others to make a great customer experience.

  • Being a team player is essential.

QUALIFICATIONS:

  • Positive mental attitude

  • Previous crew member experience preferred

  • Be able to lift, reach, bend and stoop up to 40lbs

  • Be able to work in a standing position for long periods of time

Reports to

Restaurant Manager

SUMMARY OF POSITION:

Welcome and warmly greet guests. Provide friendly, expedient service to create an exceptional customer experience. Maintain and increase customers’ return through superior service

DUTIES & RESPONSIBILITIES:

  • Guide the crew with management

  • Direct other crew members through their daily routines and interact with

  • customers to make sure that they have a satisfactory experience

  • Crew Leaders act as quality control, ensuring customer satisfaction through

  • training employees properly and adhering to company policy

  • Crew Leaders to make sure employees perform a variety of tasks, from

  • preparing the food, stocking supplies, serving, charging people for their food,

  • handling cash, credit cards, and a cash register, cleaning tables and

  • counters, resetting tables, greeting customers and answering questions.

  • Customer Service: A friendly, relaxing demeanor, courteousness and quick

  • service will help get repeat customers.

  • Stamina: Long, busy days on your feet are the trademark of this job.

  • Teamwork: Crew Leaders are part of a team. You will be working with others

  • to make a great customer experience.

  • Being a team player is essential.

  • Leadership Skills: Crew Leaders will have to keep employees motivated,

  • resolve conflicts and make hard decisions.

QUALIFICATIONS:

  • Positive mental attitude.

  • Previous crew member or server experience

  • Be able to reach, bend, stoop and frequently lift up to 40lbs

  • Be able to work in a standing position for long periods of time

  • Must have high school diploma or GED

  • Have a strong command of the English language

Reports to

Restaurant Manager or Crew Leader

SUMMARY OF POSITION:

Assist the General Manager with the planning organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee and guest retention, guest service, food quality and sanitation.

DUTIES & RESPONSIBILITIES:

  • Oversee and manage all areas of the restaurant and make final decisions on matters of importance to customer service.

  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

  • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

  • Responsible for ensuring consistent high quality of food preparation and service.

  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

  • Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. •

  • Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

  • Must be ServSafe / Houston Health Department Food Manager Certification Program.

  • Will uphold all current health department guidelines.

  • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers.

  • Ensure that proper security procedures are in place to protect all employees, customers and company assets.

  • Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes incidents reports promptly in the event that a customer or employee is injured or has an out of the ordinary experience.

  • Manage shifts which include: daily decision making, scheduling, planning while upholding standards, produce quality and cleanliness.

  • Investigate and resolve complaints concerning food quality and service.

  • Provide direction to employees regarding operational and procedural issues.

  • Interview hourly employees (as directed by General Manager). Direct hiring, supervision, development and when necessary, termination of employees (as directed by General Manager)

  • Assist with conducting orientation, explain the FRENCHY’S CHICKEN Philosophy, and oversee the training of new employees.

  • Develop employees by providing ongoing feedback, establishing performance expectations by conducting performance reviews.

  • Maintain an accurate and up-to-date plan of restaurant staffing needs.

  • Prepare schedules and ensure that the restaurant is staffed for all shifts.

  • Provide strong presence in local community and high level of community involvement by restaurant and personnel.

QUALIFICATIONS:

  • Have a strong command of the English language (both written and verbal)

  • Be twenty one (21) years of age or older

  • Have accumulated one year in a hospitality management position

  • Possess excellent basic math skills with the ability to operate a cash register and a POS system

  • Be able to reach, bend, stoop and frequently lift up to 40lbs

  • Possess basic Microsoft Office skills (Word, Outlook, Excel)

  • Must have stamina to work long shifts

  • Must have a high school diploma or GED (some college preferred) from an accredited school

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